Data Retention Policy

Data Retention Policy Lokenath Finovate Paytech Private Limited

Effective Date:01 Apr 2026

Last Updated: 01 Jul 2026

1. Purpose

Lokenath Finovate Paytech Private Limited (“we,” “our,” “us”) is committed to protecting the personal data of our customers, partners, and employees.

2. Scope

This policy applies to all personal data collected, processed, and stored by Lokenath Finovate Paytech Private Limited, including but not limited to customer bookings, inquiries, marketing data, and employee records.

3. Data Retention Periods

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and protect our legitimate business interests. The general retention periods are as follows:

• Customer Booking Data: Retained for [1 years] from the date of travel completion to handle customer service inquiries, legal claims, and reporting requirements.
• Payment and Financial Data: Retained for [1 years] in accordance with tax and accounting laws.
• Marketing and Communications Data: Retained until the customer opts out or for a maximum of [1 years].
• Employee Records: Retained for [1 years] after employment termination as required by labor and tax laws.
• Website and Analytics Data: Retained for [8 months] to improve services and analyze trends.

4. Secure Storage and Deletion

• Personal data is securely stored using encryption and access controls.
• Data no longer required is securely deleted, anonymized, or archived as per compliance requirements.
• Hard copy documents containing personal data are securely shredded and disposed of.

5. Legal and Compliance Obligations

Lokenath Finovate Paytech Private Limited adheres to applicable data protection regulations, including [GDPR, CCPA, or other applicable laws]. We ensure that all retention periods align with legal requirements.

6. Customer Rights

Customers have the right to request access, correction, deletion, or restriction of their personal data. Requests can be made by contacting our Data Protection Officer at admin@calpay.in.

7. Policy Review

This policy is reviewed annually and updated as necessary to reflect changes in regulations or business practices.

8. Contact Information

For questions regarding this policy, please contact:

Lokenath Finovate Paytech Private Limited